Account Deletion

This page explains how to delete a Clino account and the data associated with it. The address of this page is stable and may be referenced from Google Play.

How to request deletion

From the web app: sign in → Settings → Account → Delete account, and follow the confirmation.

By email: send a request from the email address registered on the account to the address on the Contact page, with the subject “Account Deletion”. We verify that the request comes from the account owner before acting on it.

Only the account owner may request deletion. Staff whose accounts were created by a business owner should direct their request to that owner.

What is deleted

Within 30 days of a verified request, we delete:

• your account and profile (name, email, password, phone number);
• the staff accounts you created;
• your business’s customer records held in Clino;
• orders, services, rates, and operational notes;
• device registrations and active sessions.

Active sessions are revoked as soon as the request is verified, so the account cannot be used during the processing period.

What is retained, and why

Bookkeeping and financial transaction records may be retained after account deletion where required by Indonesian tax and bookkeeping regulations. This includes journal entries, payment records, and subscription invoices.

Records retained on that basis:

• are no longer accessible through the application;
• are not used for any operational or marketing purpose;
• are erased once the required retention period expires.

We also keep short-lived technical logs for security, which are rotated out routinely.

Before you delete: export your data

Deletion cannot be undone. If you need your order history or financial reports, export them first via Settings → Export data before sending a deletion request.

Subscriptions

Deleting an account does not by itself cancel billing. If you have an active subscription, cancel it first, or say so in your request.

Questions

Questions about account deletion can be sent via the Contact page.